Nando's Partners With Adyen To Leverage On Advanced Payments Solutions

Thursday, March 18th, 2021 | 449 Views

Payment platform Adyen has partnered with Nando’s across Australia and New Zealand on 17 March 2021, to help restaurant networks unlock the power of personalisation.

Adyen was chosen by Nando’s for its ability to provide a single view of the customer across all payment channels – online, in-restaurant, and in-app – and to deliver insights that enable Nando’s to personalise each interaction. Nando’s also sought a partner with strong risk management and fraud prevention capabilities as it continues to digitally transform.

Ed Tollinton, CIO, Nando’s Australia and New Zealand, “We wanted a modern, world-class engine that would help us access customer insights across all channels. We cast a large net to see which providers could truly deliver on our vision for unified commerce and exceptional customer experience, and Adyen stood out. Not only do they have strong market momentum and great credentials, but Adyen also aligns with our purpose-led values.”

Nando’s is rolling out Adyen’s unified commerce platform across its website, app, and network of 200+ Australian and New Zealand restaurants. This includes mobile e-Commerce, which launched in February 2020 and reinforced its sales channels throughout the coronavirus pandemic. It also includes Nando’s Delivery, which launched in September 2020, and mobile ordering via in-restaurant QR codes – both of which provide greater choice for contactless dining.

“Our digitalisation strategy allows customers to choose how and when they would like to interact with us, including how they order and pay,” said Tollinton. “We are now adding new payment options, and provisioning these through Adyen’s unified platform.”

“We’re also using Adyen’s tokenisation technology in our new PERi Perks mobile app to help with repeat orders. Through tokenisation, we can now recognise our customers, wherever they order, while also ensuring their details are kept secure. We can also track conversions and compare to industry benchmarks which allow us to confidently act on payment insights and create seamless, consistent, cross-channel experiences for our customers,” Tollinton concluded.

The two organisations are also working together to fortify Nando’s payment channels utilising Adyen’s RevenueProtect technology to assess the risk associated with customers through a combination of device fingerprinting, algorithmic matching and behavioural analytics.

Both Nando’s and Adyen are committed to creating a positive and lasting impact within the communities they serve.

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