Mastercard And SoftBank Robotics Launch Voice-Assisted Ordering And Payment

Thursday, March 15th, 2018 | 794 Views

Science fiction has long imagined humans interacting with machines using the same language that we use to interact with each other, which has now been made a reality.

Mastercard And SoftBank Robotics Launch Voice-Assisted Ordering And Payment Financial services corporation Mastercard and Japanese conglomerate SoftBank Robotics Corporation have launched a voice-based commerce application for a humanoid robot at a Pizza Hut outlet in Singapore.

Not only will the robot developed by SoftBank Robotics help diners with their menu choices and make personalised recommendations, but it is also powered by Mastercard’s ‘Connected Device’ application programming interfaces (API) to enable consumers to make fast, simple and secure digital payments using Masterpass—a digital payment solution.

To get started, consumers simply have to greet the robot and pair their Masterpass account embedded in the Pizza Hut Singapore mobile app to enjoy a smooth checkout experience.

“We are thrilled to develop a new humanoid robot-based payment application with Mastercard, one of the world’s top payments technology companies,” said Kenichi Yoshida, chief business officer, SoftBank Robotics. “With the use of this application, we hope that customers will experience smooth ordering and payment. We also hope it will make restaurant management easier.”

Taking a step forward into the realm of conversational commerce, Mastercard also worked with robotics and artificial intelligence firm, Teksbotics, to combine voice-based, interface technologies for the robot, that are connected with its own secure payment services.  The result is a safe and easy voice-assisted commerce experience with the potential to be adopted across various environments.

The integration of Masterpass into its ‘Connected Device’ API means consumers have the added convenience of now being able to pay across a number of different interfaces—whether via digital voice-based assistants, social media chatbots and mobile apps.


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